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Frequently Asked Questions

  • I am looking for a specific product on the website. How do I find it?
    You can search for a specific product using the search bar always located at the top. You can search for product names, order numbers, properties, specifications or similar. With an order number you can also contact our team directly via the contact form. We will be happy to assist you further.
  • How can I get advice if I don’t know exactly which product I need?

    You will find your contact persons for personal advice and comprehensive sales support on our contact page.

    Or click here to get to our contact form!

  • How do I request a quote?

    For an offer you need the order number or the product name. On the page of the respective product you can click on the responsible contact person at the bottom right. There you will see the contact details and a form.

    Call us or write us for which product, with which specifications and in which quantity you need an offer.

    Should you require any further information, you can obtain comprehensive sales support in the same way.

  • How do I request a quote for a product that is not on the website?

    Should you not find the product you are looking for in our offer, Artifex Engineering offers you the following services

     

    ► in the field of optics customized production.

    ► in the field of instruments customized adaptation of all our products.

     

    Even for single pieces!

    If you are looking for customized products, you can contact us via the contact form or click here!

  • Can Artifex Engineering manufacture to customer specifications?

    Artifex Engineering offers you

    ► in the field of optics customized production.
    ► in the field of instruments customized adaptation of all our products.

    Even for single pieces!

    As an OEM supplier, we regard our relationship with our customers as a valuable asset and understand if your application cannot be standardized.

    We are committed to achieving a high level of quality, innovation and service for our customers. Therefore we are certified according to DIN ISO 9001.

  • Is Artifex Engineering ISO 9001 certified?

    Artifex Engineering is a DIN ISO 9001 certified company.

    We are committed to achieving a high level of quality, innovation and service for our customers, reproducible and in a continuous improvement process.

  • How do I sign up for the newsletter?

    Our newsletter form can be found at the bottom of every page.
    Simply enter your e-mail address to which the newsletter should be sent.
    Then confirm our privacy policy and you’re done! From now on you will receive our newsletter.

    If you no longer wish to receive our newsletter, you can unsubscribe with one click from one of the newsletters we have already sent you at the bottom of the e-mail. At any time and quite comfortably!

  • How do I report an error / bug I found on the website?

    If you have found an error, you are welcome to report it to us via the contact form.

  • Why do we use cookies?

    We use cookies to guarantee the functionality of our website. If you would like to gain detailed insights into our cookies, you can read about this in our cookie policy.

  • How do I activate my cookies?

    You can activate cookies on your first visit to our site at the bottom left of the cookie window.

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Visit us at the Optatec 2020

Hannes Heppner

OptiCS

Dr. Steven Wright

CUSTOMIZED SOLUTIONS

Dr. Steven Wright

CUSTOMIZED SOLUTIONS

Hannes Heppner

OptiCS

Anja Weets

OPTICS

Rolf Jaspers

Instruments